Nieuw
Service Delivery Manager in Amsterdam
- Manager, Service Manager
- Amsterdam
- 06-04-2026
Over de functie
Job Title: Service Delivery Manager
Location: Amsterdam, Netherlands
Work Mode: Onsite
Experience: 8–10 Years
Contract Duration: 6 Months
Start Date: ASAP
Job Description:
We are looking for an experienced Service Delivery Manager to oversee service desk operations and ensure high-quality IT service delivery to business stakeholders. The role involves managing service performance, coordinating support teams, and ensuring that services meet agreed SLAs and customer expectations.
Key Responsibilities:
Manage and oversee IT service desk operations and service delivery processes
Ensure SLA compliance, service quality, and continuous improvement
Coordinate with technical teams, stakeholders, and vendors to resolve incidents and service issues
Monitor incident, problem, and change management processes
Provide regular service performance reports and insights to management
Lead and mentor service desk teams to maintain operational efficiency
Identify opportunities to improve service delivery processes and customer satisfaction
Required Skills:
Strong experience in Service Delivery Management and Service Desk Operations
Knowledge of ITIL processes (Incident, Problem, Change Management)
Experience managing support teams and stakeholder communication
Strong leadership, communication, and problem-solving skills
Language Requirement: English
Location: Amsterdam, Netherlands (Onsite Role)
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